Enter the Ticket number e.g. T-1234 and your phone number.
When you decide to have your device inspected at UK Mac Repair we create a ticket within our customer resource management system (CRM). The ticket has a status which describes at what stage the task is at. The initial status is “Waiting for device”. When it is delivered to us it changes to “Device received”. Diagnosis is next then we issue a fixed price quote by email. If accepted the status changes to “In progress”.
| Usual Appearance Order | Ticket Status | Explanation | Notification of status change (if any) |
|---|---|---|---|
| 1 | Waiting for device | Device not delivered by customer yet | |
| 1 | Waiting for device shipment | Device has not arrived in mail yet | |
| 2 | Device received | Device arrived in UKMR possession | |
| 3 | Diagnosis in progress | Inspection has started | |
| 4 | Diagnosis completed | Inspection finished. Quote preparation | |
| 5 | In progress | Task has been authorised by customer and has started | |
| 6 | Waiting for parts | Task delayed pending arrival of parts | |
| 6 | Waiting on customer | Task delayed pending customer decision | |
| 7 | Completed | Task has finished | Email & SMS |
| 7 | Repaired | Task has finished | Email & SMS |
| 8 | Repaired & Collected | Customer has picked up device |
