1. Request a Quote

Complete our contact form below and describe the fault. If we can determine the problem from your answers, we’ll provide a fixed-price quote before you send your MacBook. We will send you instructions on how to package your MacBook and how to address it.

2. Send to us

Package your MacBook as shown:

We can arrange collection at your home or workplace or you can take it to a post office

We’ll confirm as soon as it arrives.

We recommend Royal Mail Special Delivery.

      • Approximately £15 for a box containing a MacBook
      • Take to your Post Office by the cut off time for delivery by 1pm next day
      • Full tracking
      • Photo and signature on delivery
      • Compensation cover of £750 as standard. Can be increased to £2500

3. Inspection & Diagnosis

We inspect your MacBook to confirm the fault and the repair cost.

      • If the original quote is confirmed, we start the repair.
      • If additional faults are found, we’ll contact you before any work is carried out.
      • If you decide not to proceed, a fee of £60 applies to cover disassembly, inspection, testing, reassembly and shipping.

4. Repair & Return

Once the repair is complete, we’ll send you an invoice.

After payment is received, your MacBook will be returned via insured Royal Mail Special Delivery with tracking and signature confirmation.

No Fix, No Fee

If you approve a repair but we are unable to fix the fault (its very rare), you won’t be charged for the repair.

Mail In Form

Start the mail-in process by requesting a quote below

Help finding model number

Find the model number on the case. Format is A + 4numbers. e.g. A2338

(click to zoom in)

Let’s bring your MacBook back to life — expertly, affordably and without compromise