I don’t run a high-street shop—and that’s a deliberate choice that works in your favour.

While I could operate a shop, I choose instead to work from a fully equipped private workshop at my home. Traditional shops come with significant overheads: full-time staffing, heating, electricity, cleaning, business rates and rent. On average, a shop costs £20,000–£30,000 per year just to keep the doors open. Those costs don’t disappear—they get passed directly on to customers, often adding £60–£100 to every repair.

By avoiding a shop, I keep my costs low and my prices fair. You pay for the repair itself, not for an empty counter, unused floor space or fixed opening hours.

To make this work smoothly, I simply ask that you phone me around 30 minutes before you plan to arrive to check that I’m available. I don’t accept walk-ins and I don’t use text messages or email for this, as I focus my time on hands-on repair work rather than constant notifications.

I also don’t book appointments days in advance. In real life, plans change—and missed appointments waste time for everyone. Instead, I confirm visits 30–60 minutes after a phone call. This flexible approach allows me to work efficiently, travel when needed and still be available for you. If I’m out when you call, I’m usually back within 30 minutes anyway.

No shop means lower costs, flexible access and better value for you.